Custom Brand Your Security Equipment

We all know how important it is in business to market your company name and this is just another strategy to market and present your company in a unique and professional way.

With our Branding Program, your products will be professionally branded to appear as if they were made specifically for your company.

Have you ever been price shopped before? It's incredibly easy for customers to see your bid and search the model numbers that you quoted only to find a cheaper price elsewhere.

Our Branding Program is a solution to that problem because you will now have your own model numbers specific to your company to prevent price shopping.

I firmly believe we have the best customer service reps in the industry, no question about it. We have a small crew here. But I like to hire Rock Star team members that can do the same amount of work as 10 average workers. The person that answers the phone here at Nelly’s can help you speck out a system and take your order. That same person can also help you through any technical support challenge you may have. This makes for a very cohesive customer service experience, and the customer can rest assured knowing they are getting a system compiled by someone who actually knows what they are doing. More than that, they know they can always call back and speak to the same person for any technical assistance.

Have you seen some of these warranty and return policies from other companies? It’s like if you breathe on the product box, they will charge you a 25% restock fee. That’s crazy! We believe that if you don’t like the product, you shouldn’t be forced into keeping it or charged with a restocking fee. This is why we have a 60 day hassle free return policy, which means you can return any product, new or used, with the original packaging or without, for a full refund within 60 days of purchase.

Have you ever dealt with annoyingly long warranty wait times? Not here. Our policy is to repair or exchange defective products within one business day of receiving them. If you are a professional installer, we will even ship you a free advanced replacement the day you call us to report a bad product.